Who We Are2018-03-16T02:29:37+00:00

Your Partners At TCX

The Connection Xchange (TCX) is the brainchild of industry experts Robert Few and Brent Ussery. We create long-term relationships with executives and companies to deliver measurable results through our key industry insight. We are equipped with specializations and connections in the software and security industry and strive for creating cultures of excellence and scalable growth. We pride ourselves on being solution providers, proven planners, strategic organizational developers, and consistently contribute to our partner’s growth.

Brent Ussery, TCX

Brent Ussery

Brent also has over 20 years of security industry experience and extensive knowledge in advanced technologies. He started in the security industry while in college. After a few years in, along with his entrepreneurial spirit, Brent started finding ways to create additional income through building industry associations to help reduce the costs of products, fund operations and reduce overhead for the 10,000+ “mom and pop” security companies. Through building relationships, he founded a company that managed the daily operations for 187,000 security alarm customers bringing in over $6.5M in recurring monthly revenue. After nearly ten years in the industry, he had the opportunity to partner with one of the fastest growing alarm companies in the United States. As the General Manger, which included overseeing the daily operations for installations, service, products and technology; the company went public. Understanding that the industry needed to change, Brent had the opportunity to become one of the original team members of uControl, who merged with iControl and was ultimately acquired by Comcast and Alarm.com. In this role, he served as a security industry expert for Product Development, Operations, Regulatory and Compliance, and Field Operations. Most recently, he held an executive role with Charter Communications’ (formerly TWC) security and connected home business, IntelligentHome. Brent was responsible for Strategy and Business Development, which translates to overall revenue and customer growth. Brent has been very fortunate to be part of a very exciting and revolutionized industry. Feel free to check out his LinkedIn profile for additional information.

TCX-Robert-Few

Robert Few

Robert has over 20 years of industry experience. He started his career with King Central as an alarm dispatcher in 1990 and rose through the ranks within the organization. He developed and launched Morlyn Financial Group, LLC—the finance, acquisition and lending arm of King. From Morlyn, Robert moved back to King and was promoted to Vice President of Criticom International (formerly King). During his tenure as Vice President he oversaw three monitoring centers, managed over 350 employees, grew the operation from 350,000 accounts to over 800,000, all while increasing and maintaining the operational service levels. In 2011, Few joined Time Warner Cable-IntelligentHome where he has built a compliance team to support the rollout of security services across 28 states. Along with his role in regulatory affairs, Robert also manages the sales to installation process as well as customer retention and the subscriber lifecycle. Robert was recognized as one of the Top 20 under 40 by SSN.

You don’t necessarily have to run a lean and mean business to be profitable. But, you do have to understand the customer journey and how your business operates in that lifecycle. An effective partnership has everything to do with understanding and building your company’s culture, processes, operations, and growth strategy… just to name a few. Focusing on these, increases your profit margins, grows your business, and takes care of your customers and your employees.

– Brent Ussery